{"id":1349,"date":"2025-11-24T11:40:19","date_gmt":"2025-11-24T11:40:19","guid":{"rendered":"https:\/\/www.casalmamenorca.com\/return-conditions\/"},"modified":"2025-11-25T18:21:48","modified_gmt":"2025-11-25T18:21:48","slug":"return-conditions","status":"publish","type":"page","link":"https:\/\/www.casalmamenorca.com\/en\/return-conditions\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.casalmamenorca.com\/wp-content\/uploads\/2025\/11\/9B0A9323.jpg&#8221; height=&#8221;30vh&#8221; height_tablet=&#8221;30vh&#8221; height_phone=&#8221;21vh&#8221; height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F5F4F0&#8243; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;50%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Cormorant Garamond||||||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;1em&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;36px&#8221; text_font_size_phone=&#8221;33px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: center;\"><span>Return Policy<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F5F4F0&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Returns and exchanges<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>We accept returns within 14 days after receiving your order. Items must be returned unused, uninstalled, in new condition, with their original packaging and any included accessories.<\/p>\n<p><span>Returns that do not meet these conditions unfortunately cannot be accepted.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Items excluded from returns<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>For reasons of fragility or artisanal production, certain items cannot be returned:<br \/><\/span>\u2022 Custom-made or made-to-order pieces<br \/>\u2022 Unique handmade pieces with natural variations (colour, texture, shape)<br \/>\u2022 Large furniture<br \/>\u2022 Sale items or items purchased with a special discount code<br \/>\u2022 Opened sealed products (cosmetics, home fragrances\u2026)<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Return procedure<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p> <span> 1. Contact us first by email at <span style=\"font-family: UICTFontTextStyleEmphasizedBody;\"><b><a href=\"mailto:contact@casalmamenorca.com\" target=\"_blank\" rel=\"noopener\">contact@casalmamenorca.com<\/a> <\/b><\/span><\/span><span>with:<br \/><\/span>\u2022 the order number<br \/>\u2022 the item(s) concerned<br \/>\u2022 the reason for the return<\/p>\n<p><span>  2. 2. After validation by our team, you will receive the return address and shipping instructions.<\/span><\/p>\n<p><span>  3. 3. Items must be carefully repackaged to ensure safe transport.<\/span><\/p>\n<p> 4. Return shipping costs are the customer\u2019s responsibility unless the error is ours or the product is defective.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Refunds<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Once your return is received and inspected, the refund will be processed within 7 to 10 business days via the same payment method used for the purchase.<\/p>\n<p><span>Initial shipping costs are not refundable, except in the case of a defective item or a preparation error.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Damaged items upon delivery<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>If your order arrives damaged, you must contact us within 48 hours with:<br \/><\/span>\u2022 a description of the issue<br \/>\u2022 photos of the package and item<br \/>\u2022 the order number<\/p>\n<p><span>We will open a claim with the carrier and offer you a solution (exchange, credit or refund).<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Exchanges<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We do not offer direct exchanges.<br \/><\/span>To change an item, simply return the product and place a new order.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN|||on|||||&#8221; text_text_color=&#8221;#46331C&#8221; text_font_size=&#8221;10px&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Furniture and large items<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;NEUEHAAS ROMAN||||||||&#8221; text_text_color=&#8221;#46331C&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>For furniture or large items (tables, armchairs, mirrors, XL lighting), returns must be handled on a case-by-case basis.<br \/>Please contact us before any return; specific transport fees may apply.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return PolicyReturns and exchangesWe accept returns within 14 days after receiving your order. Items must be returned unused, uninstalled, in new condition, with their original packaging and any included accessories. Returns that do not meet these conditions unfortunately cannot be accepted.Items excluded from returnsFor reasons of fragility or artisanal production, certain items cannot be returned:\u2022 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1349","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy \u2013 Returns &amp; Exchanges Conditions | Casalma Menorca<\/title>\n<meta name=\"description\" content=\"Casalma return policy: terms, deadlines, and conditions for returns and exchanges. 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